Group of people

“No-one ever listened themselves out of a job.” Calvin Coolidge, US President

Interpersonal skills

Nobody works in a vacuum.  We teach the skills needed to gain the support of others.

Some managers are surprised, confused, or even irritated when met with hostility, indifference or even passive resistance.  Of course there are those who simply rely on their authority to order people about.  They will rarely make effective leaders, and besides that won’t work with peers, line managers or external clients.  Co-operative strategies are vital.


  • To broaden participant’s understanding of why people react positively or negatively
  • To provide pragmatic means to improve relationships with colleagues,  customers or clients


  • Use of interactive theatre to energise and illuminate topics in an entertaining way
  • Activities, case studies and exploration of participants’ experience
  • Feed back,  facilitation and constructive debate          
  • Use of visual aids,  music and accelerated learning
  • Tips and techniques embedded within practical exercises throughout
  • Establishing key learning points and action plan for each individual      


  • Recognising the interpersonal needs of others
  • Building relationships with different kinds of people
  • Establishing trust
  • Creating confidence, the importance of attitude and commitment
  • Solving communication and motivational challenges
  • Overcoming difficulties that can arise within teams
  • Identify the key factors in motivating or persuading others
  • Networking and using social skills to business advantage


Participants will be able to:

Appreciate and recognise
  • why people behave towards others the way they do
  • behaviours which demonstrate how people wish to be treated
Behave flexibly
  • modifying behaviours to meet the interpersonal needs of others
  • adopting the middle ground  -  fight or flight are not the only options
Demonstrate empathy & engender trust
  • knowing the elements that lead to ‘trust’
  • actively listening and giving feedback
  • understanding a mentor’s role
  • action planning to build trust with a wider group of people
Handle others effectively
  • finding common ground
  • influencing them in a way they respond to
Tackle difficult situations
  • practical models for communicating with people you find difficult